Privacy Policy
Yarra Plenty Regional Library Service

YPRL collects only that information which is required to carry out its business. Information about users is collected in order to inform users of items being held for them, and to facilitate the collection of items which have not been returned.

If address details are not provided users may not borrow materials.

Users are able to check some information details on-line, such as current loans, bills and items requested. Any other details can be obtained via a request directed to the CEO.

YPRL does not disclose, or use personnel or user information for any purposes other than those specified in the Act. The purposes under which information could be disclosed is generally related to illegal activities, as specified in the Victorian Information Privacy Act 2000. Should information be disclosed, such disclosures are kept in writing by the CEO.

On occasion, it is necessary to pass information onto debt recovery agencies in order to assist in the collection of long overdue items. Any agency used must comply with the Federal or State Privacy Principles, and must not use this information for any other purpose. Users are informed before any information is passed onto a recovery agency

Information on both users, and personnel is kept up to date as far as possible.

Users are asked for address, telephone and e-mail address confirmation on an bi-annual basis.

Users records are deleted from the computer system, and paper copies discarded approximately three years after the last use of the user card, or number.

All user information is kept on a secure computer system. User records are accessible to library staff and the user only. Library procedures prohibit the release of any information about an individual except to that individual. The exception to this is the release of a minor's details to the guarantor for that minor.

All paper base information relating users is disposed via security bins or shredded when no longer required

The Privacy Policy will be available on the Service's website, and will be posted or faxed to inquirers upon request. This policy includes information on what sort of information is held, for what purposes, and how that information is collected, held, used and disclosed.

Any individual user (upon the production of sufficient identification) may request a copy of all information held about them. User requests are passed onto the CEO or Customer Services manager. Should any of the information being held be incorrect, this will be corrected. There are no charges for any personal information.

In order to provide for the efficient management of library materials, it is necessary to assign a unique identifier to each library user. Such identifiers are not sourced from or shared with any other organization.

Wherever possible library users are not required to identify themselves. Identification by means of a library card is required to borrow materials.

No information about users is transmitted to anyone outside of Victoria, except as specified above (in connection with long overdue items), and as required under the Information Privacy Act.

No sensitive information as defined by the Act is held by the Service.